The Ultimate Customer Success Handbook

The best secrets, tactics and frameworks to create, grow and scale your Customer Success Department during a global pandemic

What's FROGED?

Know and communicate with your clients based on their unique behavior within your website or platform
Mediocre customer experience isn’t enough. The expectations of the modern consumer are rising.

That’s why even the most traditional industries are shifting towards' customer-centric philosophies—some by choice, some by competitive necessity.

These days, nearly every industry measures customer satisfaction.
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