[Webinar] How to Build a Better Onboarding Experience

Posted by

Jesús Vivas
Min read

The fastest way to increse Customer Engagement

Improve customer onboarding and retention while avoiding churn rate.

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What is Customer Onboarding in SaaS?

Customer onboarding in a SaaS company is one of the most important processes to keep in mind. A good onboarding experience can drive our users to adopt almost immediately our product.

We always talk about Time-to-value, which is one of the best terms to define and measure the moment when your users see the value of your product and how it can help them to improve their lives and achieve their goals.

If you want to know more about how Customer Onboarding can help your growth, take a look at this article "SaaS Onboarding – Definitive Guide: Examples, Checklist & Metrics"


In this webinar with ProductLed, our CEO Emily and our Head of Content Stephanie, talked about how create a consistent onboarding experience.

They shared this conversation with Ramli John, he is the Managing Director at ProductLed, where he works with companies to accelerate their growth using PLG strategies. He is the author of the book EUREKA: How to Onboard New Users and Turn Them Into Lifelong Customers.

Enjoy the show!


The importance of defining a very detailed onboarding process

40-60% of the users signing up for a SaaS app open it once. That’s roughly half  of your users signing up, but never using your product, that's the reason why you should design and implement an onboarding process in your SaaS.

Within this article you'l find "14 proven strategies from SaaS Experts" to increase Product Adoption and Retention.

Jesús Vivas

I'm doing my best to learn, grow and execute Marketing strategies with impact in #SaaS businesses. ⚒️ I work with the Growth Hacking framework to implement strategies and Lean Startup mindset to validate, iterate and scale strategies. Head of Marketing in a Customer Success & Support SaaS 👉 FROGED.com 🤔 "I think it's really important to want what you're doing if you don't like it, life is too short" - Elon Musk