Welcome to FROGED Blog

Learn how EdTech solutions can improve student online learning experience in 2022, based on real-life remote learning challenges. eLearning...it's here to stay!

Watch our Fireside Chat with Perry Monaco, Head of Global Customer Success Strategy at LinkedIn to discuss do’s & don’ts to scale customer success strategy

Discover upcoming Customer Success trends and how to scale them for SMBs in FROGED’s Fireside Chat with inSided’s VP of Customer Success Anika Zubair

I adapt to the EdTech challenges I encounter as a student, but I continue to return to these platforms despite their problems.

In this article, we explore why it’s imperative that FinTech modify its approach to Gen Z to retain and increase its market share of this critical demographic.

From finding doctors online and Telehealth to other e-health platforms, such as training apps and mental health apps, e-health is changing how Gen Z accesses health information.

In healthcare, personalized service matters. In order to increase adoption of eHealth technologies, the lessons from these 15 SaaS companies can help.

Audience segmentation is often divided into Generation Z, Millennials, Generation X etc in order to understand distinct brand purchase behaviors.

While educational technology increases instructional value for professors, it can also can prevent them from enriching their teaching experience.

The education sector is embracing Ed Tech and has seen an increase in its usage especially during and after the pandemic.

This FROGED article explains how Venmo is the preferred fintech app for Gen Z over Zelle and Cashapp.

6 EdTech SaaS companies in Customer Experience reviewed by the Stanford University student who uses them everyday.

Tips for selecting a scalable customer success tool that can help your business grow and scale with it.

Why taking a product-led approach to customer experience can drive sustainable revenue growth and build lifelong brand advocates for SaaS companies.

Best Practices for Customer Success engagement using dynamic chat and widget tools created by FROGED

A customer-focused onboarding strategy that can help fintech companies build trust and reduce churn.

You'll learn how to build a better onboarding experience from the sign up, to the first valuable experience.

NPS is a customer loyalty and satisfaction metrics tool, that measures customer experience and predicts your company’s growth.

Customer Success strategies (that is when the customer achieves the result he wants thanks to the interaction with your company) are especially import

But did you know that without employing any meaningful SaaS retention strategies, you aren’t doing anything to keep those hard-won customers?

Learn how growth-focused SaaS companies invest their resources into acquiring new customers. From customer support and SEO, to CRM and search.

Read our free guide to SaaS onboarding. Get tips, metrics & examples on optimizing product and customer onboarding. Includes easy-to-follow checklist.

SaaS churn rate is a crucial metric that confuses many people. Learn how it works, and see how your business stacks up against SaaS churn benchmarks.

If you’re scaling a SaaS company in 2021, make sure you take the time to implement these 12 customer success best practices to ensure your customers e

The Spanish Startup FROGED, focused on improving user retention and support for SaaS businesses has attracted not only its customers but also several

All in all, FROGED has been hugely beneficial for optimizing Sengerio’s customer success. But behind this optimization was the FROGED team...

Learn how to improve your customer engagement and retention after your Black Friday deal ends! Reduce your churn!

Learn how to improve your customer engagement and retention after your Black Friday deal ends! Reduce your churn!

There are features and product stuff that’s different between us, but let me show you the top 5 reasons because clients are coming to FROGED directly.

We have a Zapier integration that allows you to instantly connect your FROGED account with 2,000+ apps and trust me, this will be helpful for you

Customer Success is ensuring that your customers achieve their desired outcomes and positive tangible results by using your product.

5 SaaS metrics and tips to help improve and grow your SaaS business.

Mediocre customer experience isn’t enough. The expectations of modern consumers are rising. That’s why even the most traditional industries are...

Depending on your business model, you’ll have different steps but these stages could be helpful to design your Customer Journey Map.

Remarketing (also known as retargeting) is the tactic of serving targeted ads to people who have already visited or taken action on your website.

There is no data worse than a slap in the face to those who manage businesses on the Internet such as the following: on average, only 2% of visits to

Behavioral Marketing strategy in your company means starting to collect information about the behavior of your users in the media environment

Improve the patient experience starts with fast healthcare support. These eHealth technologies reduce wait times, build trust, and keep users engaged.